Email Integration
Connect Email to Softalon and manage all your Email conversations from one unified inbox. Receive and respond to client messages directly within Softalon, and let your AI Receptionist handle incoming inquiries automatically — booking appointments, answering questions, and escalating to your staff when human help is needed.
Key Features
- Unified Inbox: Receive and respond to Email conversations directly in Softalon
- AI Receptionist: Automatically replies to incoming messages, answers common questions, and books appointments
- Appointment Booking via Chat: Clients can book appointments directly through the conversation
- Smart Escalation: AI handles routine inquiries and escalates to your staff when human attention is needed
- 24/7 Availability: AI responds instantly, even outside business hours
Benefits
- Manage all client messages from one place instead of switching between apps
- Never miss a message — AI responds instantly around the clock
- Convert more inquiries into bookings with automated appointment scheduling
- Free up staff time by letting AI handle routine questions
Getting Started
To connect Email:
- Navigate to Settings > Integrations
- Find Email and click Connect
- Configure your incoming and outbound email preferences
- Configure your AI Receptionist settings
Your AI Receptionist will begin handling incoming Email conversations immediately.