Telegram Bot Integration
Connect a Telegram Bot to Softalon and manage all your Telegram conversations from one unified inbox. Receive and respond to client messages directly within Softalon, and let your AI assistant handle incoming inquiries automatically — booking appointments, answering questions, and escalating to your staff when human help is needed.
Key Features
- Unified Inbox: Receive and respond to Telegram conversations directly in Softalon
- AI Assistant: Automatically replies to incoming messages, answers common questions, and books appointments
- Appointment Booking via Chat: Clients can book appointments directly through the conversation
- Smart Escalation: AI handles routine inquiries and escalates to your staff when human attention is needed
- 24/7 Availability: AI responds instantly, even outside business hours
Benefits
- Manage all client messages from one place instead of switching between apps
- Never miss a message — AI responds instantly around the clock
- Convert more inquiries into bookings with automated appointment scheduling
- Free up staff time by letting AI handle routine questions
Getting Started
To connect Telegram:
- Create a bot via @BotFather on Telegram
- Copy the bot token provided by BotFather
- Navigate to Settings > Integrations in Softalon
- Find Telegram and click Connect
- Paste your bot token and confirm
Your AI assistant will begin handling incoming Telegram conversations immediately.