Messenger Integration
Connect Messenger to Softalon and manage all your Facebook and Instagram conversations from one unified inbox. Receive and respond to client messages directly within Softalon, and let your AI assistant handle incoming inquiries automatically — booking appointments, answering questions, and escalating to your staff when human help is needed.
Key Features
- Unified Inbox: Receive and respond to Facebook and Instagram messages directly in Softalon
- AI Assistant: Automatically replies to incoming messages, answers common questions, and books appointments
- Appointment Booking via Chat: Clients can book appointments directly through the conversation
- Smart Escalation: AI handles routine inquiries and escalates to your staff when human attention is needed
- Facebook & Instagram: Handle conversations from both platforms in one place
Benefits
- Manage all client messages from one place instead of switching between apps
- Never miss a message — AI responds instantly around the clock
- Convert more inquiries into bookings with automated appointment scheduling
- Free up staff time by letting AI handle routine questions
Getting Started
To connect Messenger:
- Navigate to Settings > Integrations
- Find Messenger and click Connect
- Connect your Facebook Page
- Configure your AI assistant settings
Your AI assistant will begin handling incoming Messenger conversations immediately.