Twilio Messaging Integration
Connect Twilio to Softalon and manage all your professional messaging channels from one unified inbox. Integrate your own high-quality numbers for WhatsApp, SMS, RCS, and Messenger, and let your AI assistant handle incoming inquiries automatically — booking appointments, answering questions, and escalating to your staff when human help is needed.
Key Features
- Unified Inbox: Receive and respond to WhatsApp, SMS, RCS, and Messenger conversations directly in Softalon
- AI Assistant: Automatically replies to incoming messages, answers common questions, and books appointments
- Appointment Booking via Chat: Clients can book appointments directly through the conversation
- Smart Escalation: AI handles routine inquiries and escalates to your staff when human attention is needed
- Multi-Channel Support: Use any Twilio number or sender identity you own across all supported messaging types
Benefits
- Manage all client messages from one place instead of switching between apps
- Never miss a message — AI responds instantly around the clock
- Convert more inquiries into bookings with automated appointment scheduling
- Free up staff time by letting AI handle routine questions
Getting Started
To connect Twilio:
- Navigate to Settings > Integrations
- Find Twilio and click Connect
- Select your messaging Channel (e.g., WhatsApp)
- Enter your Account SID and Auth Token from your Twilio Console
- Select the Phone Number or sender identity you want to use
- Click Connect
Your AI assistant will begin handling incoming conversations immediately.