This Refund Policy explains how refunds, cancellations, and billing errors are handled for payments made to REPOVIC.DEV LLC d/b/a Softalon ("Company," "we," "us," or "our"). It forms part of our Terms of Service. If there is a conflict between this Refund Policy and the Terms of Service regarding refunds, this Refund Policy applies.
1. Subscriptions Are Non-Refundable
Softalon subscriptions are billed in advance for each billing period, and subscription payments are non-refundable. This includes:
- The first payment of a new subscription
- Monthly and annual renewal payments
- Payments for plan upgrades or other plan changes
- Payments for additional salons or subscriptions
We do not provide refunds or credits for partially used billing periods, unused features, or periods in which you did not use the Services.
If you're not sure whether Softalon is the right fit for your business, please contact us before you subscribe. We're happy to walk you through the platform and answer your questions.
2. Credits
Credits, including credit top-ups and credits included in your plan, are digital goods and are non-refundable, as described in Section 3.7 of our Terms of Service. Credits are considered delivered once they are added to your account.
3. Cancellations
You can cancel your subscription at any time through your salon's billing settings or by contacting [email protected]. When you cancel:
- Your subscription remains active until the end of your current billing period
- You will not be charged for the next billing period
- No refund or credit is issued for the remaining part of the current billing period
If you downgrade your subscription, any unused balance is credited toward future subscription invoices, as described in Section 3.9 of our Terms of Service. This balance cannot be refunded or withdrawn.
4. Billing Errors
If you were charged in error, for example a duplicate charge or a charge after your subscription was cancelled, please contact us at [email protected] within 60 days of the charge. Include the email address of your Softalon account, the name of your salon, and the date and amount of the charge.
We will investigate and reply within 2 business days. If we confirm that a charge was made in error, we will refund it to the original payment method. Depending on your bank or card issuer, it can take 5–10 business days for the refund to appear on your statement.
5. Refunds Required by Law
Softalon is a service for businesses. Nothing in this Refund Policy limits any rights you may have under laws that apply to you and cannot be waived by contract. If applicable law gives you a right to a refund, we will honor that right.
6. Chargebacks and Payment Disputes
If you have a problem with a payment, please contact us before filing a chargeback or dispute with your bank. We can usually resolve billing issues faster directly, and chargebacks are handled as described in Section 3.5 of our Terms of Service.
7. Changes to This Policy
We may update this Refund Policy from time to time. When we do, we will update the "Last Updated" date below. Changes apply to payments made after the updated policy is published.
8. Contact Information
If you have questions about this Refund Policy or a payment you have made, please contact us:
REPOVIC.DEV LLC d/b/a Softalon
Email: [email protected]
Live Chat: Available at softalon.com/contact
Website: softalon.com
Address: 30 N Gould St #50933, Sheridan, WY 82801, USA
Effective Date: October 7, 2026
Last Updated: October 7, 2026