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Softalon

For clients

Book, change or cancel appointments, pay and manage your profile.

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Booking

7 guides

Book an appointment onlinePick a location, service, team member and time on the salon's booking page, add your details and confirm your appointment.Book several services in one visitCombine several services into one back-to-back visit, pick who does each one and choose a single start time.Choose a team member or AnyonePick the person you'd like to see, or choose Anyone to get the first match the salon assigns, and see how prices can differ.What your booking status meansLearn what Confirmed, Awaiting Confirmation, Awaiting Payment, Declined and the other booking statuses mean and what to do next.I can't find an available timeWhy the booking page shows no free times, or not the time you want, and what to try before contacting the salon.Booking from a salon's own websiteHow booking works when it opens inside a salon's own website, and why online payments open in a new tab.Chat with the salon's assistantStart a chat on the salon's website to ask questions or book, and reach a team member when you need one.

Manage appointments

10 guides

Sign in to your salon accountSign in on the salon's website with a one-time code sent to your email or phone. There's no password to remember.View your appointmentsSee your upcoming and past appointments with the salon, their status, and what you can do with each one.Cancel an appointmentCancel an appointment from your account or from a link in the salon's message, and learn why canceling is sometimes not possible.Reschedule an appointmentMove your appointment to a new date and time from your account or from a link in the salon's message.Confirm an appointmentConfirm your appointment with one tap from the link the salon sends you by email or text.Add notes or update appointment detailsLeave a note for the salon on an upcoming appointment, or update your answers from a link the salon sends you.Add an appointment to your calendarSave your appointment to Google Calendar, Outlook or any calendar app that opens ICS files.Leave a reviewRate your visit and share your experience after a completed appointment, from your account or from the salon's review link.Join an online appointmentJoin a video appointment with the salon right in your browser, using the meeting link the salon sends you.A link from my email or text doesn't workWhat to do when a confirm, cancel, reschedule, review, payment or meeting link from the salon opens the wrong page or shows an error.

Payments

4 guides

Pay online, pay at the salon or pay a depositChoose how to pay at checkout: online in full, a deposit now and the rest at the salon, or everything at the salon.Use a coupon codeAdd a coupon code from the salon at checkout, see the discount in your total, and fix codes that don't work.Pay an invoicePay an invoice from the salon online, from a link they sent you or from your account, and open the PDF once it's paid.My payment didn't go throughWhat to do when an online payment fails, gets canceled, or your booking still says Awaiting Payment.

Your profile

4 guides

Update your profileChange your photo, name, email, phone number or date of birth, and choose the site's theme and animations.Choose how the salon contacts youTurn email, text, WhatsApp and push notifications on or off, manage push on your devices, and see the messages the salon sent you.Add the salon to your home screenPut the salon's website on your phone's home screen so it opens like an app, with the salon's name and icon.The salon's site says it's unavailableWhy a salon's website shows Salon Unavailable or Salon Not Found, and how to reach the salon about your appointment.