Cancel an appointment

If you can't make it, you can cancel your appointment online, as long as the salon allows it. You can cancel from your account on the salon's website, or from a link in an email or text the salon sent you.

If you'd rather keep the appointment at a different time, reschedule it instead.

Before you cancel

The salon decides whether online canceling is allowed and how close to the appointment you can still cancel. For example, a salon might allow canceling only up to 24 hours before the start time. These limits apply both in your account and through links.

You can cancel an appointment that is Confirmed, Awaiting Confirmation or Awaiting Payment. Appointments that are already completed, canceled, declined or marked as no-show can't be canceled.

Cancel from your account

1. 1

   Step 1 of 3

   Find the appointment

   Sign in, then select your profile picture or initials in the header and choose Appointments. See View your appointments.

2. 2

   Step 2 of 3

   Start canceling

   On the appointment, select Cancel. If you don't see a Cancel button, open the three-dot menu and select Cancel there. If it's grayed out, the salon doesn't allow online canceling.

3. 3

   Step 3 of 3

   Choose a reason and confirm

   On Cancel Appointment, choose a Reason, such as Schedule Conflict or Change Of Plans. Prefer Not To Say is selected by default. Then select Cancel.

   You will see:

   A message saying Appointment Canceled, and the appointment's badge changes to Canceled.

Cancel from a link

Some salons include a cancel link, or a Manage Appointment link, in their emails and texts. You don't need to sign in to use it.

1. 1

   Step 1 of 2

   Open the link

   Select the link in the salon's message. If it's a Manage Appointment link, select Cancel, then Continue.

2. 2

   Step 2 of 2

   Choose a reason and confirm

   Choose a Reason, then select Cancel.

   You will see:

   A page saying Appointment Canceled, with Go Home and Book Another buttons.