Guide

Update your profile

Change your photo, name, email, phone number or date of birth, and choose the site's theme and animations.

4 min readYour profileUpdated October 25, 2026

Your profile holds the details the salon has on file for you. Keeping them current means reminders reach you and your details are filled in when you book.

If your salon allows it, you can update your profile yourself. If not, the salon updates it for you.

Before you start

Update your details

  1. 1

    Step 1 of 4

    Open your account

    Select your profile picture or initials in the top-right corner of the header, then select Account. Choose General if it isn't already open.

    You will see:

    The General page with cards for Avatar, Full Name, Email Address, Phone Number and Date of Birth.

  2. 2

    Step 2 of 4

    Change your photo

    In Avatar, select the image and choose a new picture. You'll see a preview. Select the save button at the bottom of the card to keep it. To go back to your initials, select Remove Avatar.

    You will see:

    A message saying Avatar Updated.

  3. 3

    Step 3 of 4

    Change your name or date of birth

    Edit First Name and Last Name, or pick a new Date of Birth. Then select the save button at the bottom of that card.

    You will see:

    A message such as Name Updated.

  4. 4

    Step 4 of 4

    Change your email or phone number

    Enter the new Email Address or Phone Number, then select the save button. A dialog asks Are you sure you want to continue? Check the new value and select Confirm.

    You will see:

    A message saying Email Updated or Phone Number Updated.

You sign in with your email address or phone number. After you change one, use the new one next time you sign in. Double-check it before you confirm, because a typo can lock you out until the salon fixes it.

When editing is locked

If the salon doesn't allow profile changes, you'll see a notice at the top of the page: Need to change something in your profile? The fields are grayed out, and you can't save changes. Contact the salon and ask them to update your details.

Theme and animations

These settings change how the salon's website looks on this browser. Select your profile picture or initials, then Account, then Preferences.

SettingWhat it doesOptions
ThemeSwitches between a light and a dark lookLight, Dark or System, which follows your device
AnimationsTurns motion effects on the site on or offEnabled or Reduced

Pick an option, then select the save button on that card.

Some salons use a fixed light or dark look for their site. In that case, the theme option isn't shown in the profile menu, and the site keeps the salon's look.

If something is off

It says a client with this email address or phone number already exists

Another client profile at this salon already uses that email or phone number. Each one can belong to only one client. Contact the salon to sort it out.

It says to contact the salon to update my profile

The salon doesn't allow online profile changes. Ask the salon to update your details.

Common questions

No. Each salon keeps its own client profile for you.