The booking page only shows times when a team member who offers your service is working, free and allowed to take bookings. If you see No time slots available., or the time you want is missing, one of the reasons below usually explains it.
Quick fixes
- On Choose Time, select select a different date in the message. It jumps to the next day that has free times.
- Go back to Choose Member and select Anyone. You'll see times for the whole team, not just one person.
- Check the time zone. Times are shown in the salon's time zone unless the salon shows a time zone picker above the dates.
- If you booked several services, try fewer. Each extra service makes the visit longer and harder to fit.
If something is off
Every day is grayed out
No one who offers this service at this location has free times in the dates shown. Try another location or service, or select Anyone instead of a specific team member. If nothing works, contact the salon. They may not be taking online bookings for this service right now.
The salon is open, but there are no times
Opening hours don't create booking times. Times come from each team member's own working hours at that location. If no one who offers your service works that day, or they're on time off, there are no times, even when the salon's doors are open.
I can't book today or in the next hour
Salons set how much notice they need. By default, a booking must start at least an hour from now, and some salons ask for more. Pick a later time or another day.
I can't book far enough ahead
The booking page shows dates up to 30 days ahead. The salon may allow less than that. To book further out, check back later or contact the salon.
My favorite team member has no times
They may be fully booked, off that day, or not offering this service at the location you chose. Try another day, another location, or Anyone.
I only see a few times and the one I want is missing
Some salons show suggested times first. Select View All below the times to see every free time for that day. Select View Suggested to go back.
Some times are grayed out and I can't select them
Some salons also show times that are already taken, grayed out, so you can see how busy the day is. You can only select the times that aren't grayed out.
A time disappeared while I was booking
Someone else booked it first, or is paying for it right now. A time being paid for online is held for that person for 15 minutes. Pick another time, or check again a little later.
The times look an hour or more off
You may be looking at a different time zone from the one you expect. Times are shown in the salon's time zone, unless the salon shows a time zone picker above the dates. If you see the picker, choose your time zone there.
There are no times for my multi-service visit
All your services need to fit back to back on the same day, with only a short wait between them. Try Anyone for some services, remove a service, or book services separately. See Book several services in one visit.
If the salon has a chat on its website, you can ask there. See Chat with the salon's assistant.
Common questions
Often, yes. The salon can add appointments outside the online booking rules. Contact them directly.