Signing in lets you see your appointments and invoices, and manage your profile and notifications on the salon's website. There's no password. Each time you sign in, the salon sends you a 6-digit code.
Your account belongs to this salon only. If you book with several salons, you sign in separately on each salon's website.
Before you start
- You've booked with this salon before, or the salon has added you as a client. Sign-in only works for people the salon already knows.
- The email address or phone number the salon has on file for you.
- 1
Step 1 of 3
Open the sign-in page
On the salon's website, select the sign-in icon in the top-right corner of the header.
You will see:A page titled Sign In to followed by the salon's name.
- 2
Step 2 of 3
Enter your email or phone number
Choose the Email Address tab or the Phone Number tab, then enter the one you used when you booked. Select Continue.
If you've booked on this device before, your email address or phone number is already filled in for you.
- 3
Step 3 of 3
Enter the code
The salon sends you a 6-digit code. Depending on how the salon has set things up, it arrives by email, text message or WhatsApp. Type the code into the Code boxes and select Sign In.
You will see:The page greets you with Welcome back and your first name while you enter the code. Once you sign in, your profile picture or initials appear in the top-right corner.
If you opened a page that needs you to be signed in, such as your appointments, you go straight back to that page after you sign in.
How long you stay signed in
You stay signed in on that browser for 7 days. After that, you sign in again with a new code. To sign out sooner, select your profile picture or initials in the header, then Sign Out.
Each code works once and expires 15 minutes after it's sent. If you type a wrong code 5 times, request a new code.
If something is off
It says the client was not found
The salon has no client with that exact email address or phone number. Try the other tab, or check for typos. If you booked with a different email or phone, use that one. If you've never booked with this salon, book an appointment first.
It says my client profile is inactive
The salon has turned off your client profile. Contact the salon directly.
I didn't get a code
Check your spam or junk folder and your text and WhatsApp messages. Then select Didn't receive the code? to send a new one. Codes are limited to a few requests per minute and 5 per hour for the same email or phone number, so wait a little if requests keep failing.
The code doesn't work
Make sure you're using the newest code. Sending a new code replaces the old one. If it's been more than 15 minutes, select Go Back and start again.
Common questions
No. You sign in with a one-time code each time. There's no password to create or reset.