Reschedule an appointment

If your plans change, you can move your appointment to another free time, as long as the salon allows online rescheduling. You keep the same service, location and team member. Only the date and time change.

Before you reschedule

The salon decides:

• whether you can reschedule online at all
• how close to your current appointment you can still reschedule
• how far ahead you can book, and how much notice it needs for the new time

These rules apply in your account and through links. If you need a different service or location, cancel and book again, or contact the salon.

Reschedule from your account

1. 1

   Step 1 of 4

   Find the appointment

   Sign in, then select your profile picture or initials in the header and choose Appointments. See View your appointments.

2. 2

   Step 2 of 4

   Open Reschedule

   On the appointment, open the three-dot menu and select Reschedule. If it's grayed out, the salon doesn't allow online rescheduling.

3. 3

   Step 3 of 4

   Pick a new date and time

   On Reschedule Appointment, pick a day from the row of dates. Then select a time. Times are grouped into Morning, Afternoon and Evening.

   Only times that are free for your team member and service are shown. If a day has no free times, you'll see No time slots available. Pick another day.

4. 4

   Step 4 of 4

   Confirm the change

   Select Reschedule.

   You will see:

   A message saying Appointment Rescheduled, and the appointment moves to its new day in your list.

Reschedule from a link

Some salons include a reschedule link, or a Manage Appointment link, in their emails and texts. You don't need to sign in to use it.

1. Select the link in the salon's message. If it's a Manage Appointment link, select Reschedule, then Continue.
2. Pick a new date and time.
3. Select Reschedule.

You'll see a page confirming the new date and time, with an Add to Calendar option.