Why did my Updated workflow run so often?

Updated fires on any change to the record, including small ones. Use a more specific trigger, or add a Conditional Split that checks what changed.

Can a workflow start from two different events?

No. Create one workflow per trigger.

Workflow triggers explained

The trigger is set on the Start Workflow step. Click the step, then click the Trigger field to open Select Trigger. Pick a resource, then an event. Each workflow has one trigger.

A trigger only starts a run when the workflow is active and your salon has an active subscription.

Appointment

Trigger	When it fires
Created	A new appointment is created, by your team or by a client online.
Updated	Anything on an appointment changes, including its status, time or team member.
Upcoming	24 hours and 2 hours before the appointment starts. It fires twice.
Upcoming (24h)	24 hours before the appointment starts.
Upcoming (2h)	2 hours before the appointment starts.
Started	When a Confirmed appointment reaches its start time.
Rescheduled	The appointment's start time changes.
Reassigned	The appointment moves to another team member.
Awaiting Payment	The status becomes Awaiting Payment.
Awaiting Confirmation	The status becomes Awaiting Confirmation, for example when a client sends a booking request.
Confirmed	The status becomes Confirmed.
Declined	The status becomes Declined.
No Show	The status becomes No Show.
Canceled	The status becomes Canceled.
Completed	The status becomes Completed.
Deleted	An appointment is deleted.

Status triggers also fire when a new appointment is created with that status. A booking that is confirmed right away starts both Created and Confirmed workflows.

The Upcoming triggers only fire for appointments that are Awaiting Payment, Awaiting Confirmation or Confirmed at that moment. They skip a time that has already passed when the appointment is booked. If the appointment is rescheduled, they follow the new time. See Send appointment reminders.

Started doesn't fire for appointments awaiting confirmation or payment, or if the appointment has already ended.

Client

Trigger	When it fires
Created	A new client is created.
Updated	Anything on a client's profile changes. This includes changes Softalon makes, like updating the last visit when an appointment is completed.
Birthday	At midnight on the client's birthday, in your salon's time zone.
Lapsed	30, 60 and 90 days after the client's last visit. It can fire three times.
Lapsed (30 days)	30 days after the client's last visit.
Lapsed (60 days)	60 days after the client's last visit.
Lapsed (90 days)	90 days after the client's last visit.
Deleted	A client is deleted.

Birthday and the Lapsed triggers skip blocked clients. Lapsed also skips clients with an upcoming appointment. See Send birthday messages and Win back clients who stopped coming.

Session Request

A session request is a client asking to sign in to your booking site.

Trigger	When it fires
Created	A client asks for a sign-in code.
Code Generated	The sign-in code is ready to send. The code is available as `{{ $event.data.object.code }}` and is valid for 15 minutes.
Updated	A session request changes.
Deleted	A session request is deleted.

Clients get their sign-in code through a workflow with the Code Generated trigger. New salons get one automatically. If you turn it off or delete it, clients can't receive codes to sign in to your booking site.

Invoice

Trigger	When it fires
Created	A new invoice is created.
Updated	Anything on an invoice changes.
Open	The invoice status becomes Open, or an invoice is created as open.
Paid	The invoice status becomes Paid.
Overdue	An open invoice passes its due date. Softalon checks for this every hour.
Deleted	An invoice is deleted.

Location, Service and Member

Each has Created, Updated and Deleted. They fire when a location, service or team member is added, changed or deleted.

Conversation and Message

Conversation has Created, Updated and Deleted, for conversations in your inbox. Message has Created, Updated and Deleted, for single messages in those conversations.

Product and Review

The list also shows Product and Review triggers. At the moment they don't start workflows, so don't rely on them.

Other

Trigger	When it fires
Webhook	Another system sends a POST request to the workflow's webhook URL.
Manual	You click Run in the workflow's menu.

These two don't come from an event in your salon, so event variables aren't available. See Start a workflow from a webhook or manually.

What the trigger gives you

The record behind the event is available as variables. For an appointment trigger, that's the appointment with its client, team member, service and location. For updates, the previous values of the fields that changed are available too. See Use variables in workflows.

Common questions

Use Appointment › Confirmed. It fires both for bookings that are confirmed right away and for requests you approve later.

Related guides

How workflows workLearn how workflows automate your salon: triggers, steps, runs, the active switch and how many workflows each plan can run.

Send appointment remindersRemind clients 24 hours or 2 hours before their appointment by email, SMS, WhatsApp or push, with links to reschedule or cancel.

Start a workflow from a webhook or manuallyLet another system start a workflow by calling its webhook URL, or start a workflow yourself with Run.