Teach the assistant about your salon

The knowledge base is a block of text with facts about your salon. The assistant reads it when a client asks a general question, like "Is there parking?" or "Do you sell gift cards?".

What the assistant already knows

You don't need to repeat what's in your settings. The assistant always takes these from Softalon itself:

• services, prices and durations
• locations and team members
• opening hours and available times
• your cancel and reschedule rules
• the payment methods you accept

These come from your settings at the moment of each reply, so they stay current. The knowledge base can't override them. If you write "Haircuts are $30" but the service costs $45, the assistant still quotes your service price. To change a price or a time, change the setting.

What to write

Add things a client might ask that no setting covers. For example:

• parking, public transport and how to find the entrance
• accessibility, like a step-free entrance or a quiet room
• products you use and sell
• gift cards, loyalty programs and packages
• your late arrival policy and what to bring
• whether children or pets are welcome

1. 1

   Step 1 of 3

   Open the knowledge base

   Go to Settings › Conversations and scroll to the Knowledge Base card.

2. 2

   Step 2 of 3

   Write your salon facts

   Type the facts in plain sentences. Short sections with one topic each work best, for example:

   Parking: Free parking behind the building on Oak Street. Street parking is metered until 6 PM.
   
   Gift cards: Available in any amount at the front desk. They don't expire.
   
   Late arrivals: If you're more than 15 minutes late, we may need to shorten or reschedule your service.
   

   The field holds up to 20,000 characters.

3. 3

   Step 3 of 3

   Save

   Click Save at the bottom of the card.

   You will see:

   A Settings Updated message appears. The assistant uses the new text from the next reply on.

Add facts from the inbox

When you correct a reply in the inbox and your corrected text contains a new fact about your salon, Softalon offers to add it to the knowledge base for you, or to update the passage it replaces. You see the current and new text before you save.