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  1. 1.Where to find history
  2. 2.Check a notification
  3. 3.Open the history you need
  4. 4.Search for a recipient
  5. 5.Preview the message
  6. 6.What history shows and hides
  7. 7.If something is off
  8. 8.Common questions
Guide

See which notifications were sent

Check every email, text, WhatsApp message and push notification your salon sent, for the whole salon, one team member or one client.

3 min readRole: User or higherNotificationsUpdated October 25, 2026
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Softalon keeps a history of every notification your salon sends. You can see it for the whole salon, for one team member, or for one client.

Where to find history

HistoryWhereWho can see it
Whole salonSettings › Notifications, History cardSuper Administrator and Owner
One team memberMembers, open the member, Notifications tab, History cardEveryone can see their own. Administrator and above can see anyone's.
One clientClients, open the client, Notifications tabAdministrator and above

Check a notification

  1. 1

    Step 1 of 3

    Open the history you need

    Open one of the places in the table above.

    You will see:

    A table with the columns To, Channel, Subject, Content and Sent At, newest first.

  2. 2

    Step 2 of 3

    Search for a recipient

    Type in the search box to filter by recipient. The search matches the To column, so type part of an email address or phone number, for example emma or 512.

  3. 3

    Step 3 of 3

    Preview the message

    Open the row's menu and choose Preview.

    You will see:

    The Notification Preview, showing which channel the message used and who it went to. Emails show an Email Content Preview.

What history shows and hides

  • Only sent messages appear. A notification that was skipped, for example because you didn't have enough credits, the channel was turned off, or the recipient's address wasn't valid, isn't listed. See Notifications explained.
  • Sensitive details are masked when the message is saved. To protect recipients, Softalon hides parts of codes, links and tokens before storing the message:
    • Numbers of 4 to 8 digits show only their first 2 digits, for example 48****. This also affects other numbers of that length in the message.
    • Links show only the website address, with the rest replaced by ****.
    • Security tokens are shortened.
  • Push notifications show an internal ID in the To column instead of an email address or phone number.
  • WhatsApp messages show the template text with the values that were filled in.

Masking happens before the message is stored, so the full code or link can't be recovered from history later. The client received the full message.

If something is off

A client says they didn't get a message, and it's not in history

The message wasn't sent. Check your credits, the channel in Settings › Notifications › Preferences, the client's email address or phone number, and, for SMS, the client's transactional consent.

A message is in history but the client didn't get it

History shows that Softalon handed the message off for delivery. Ask the client to check their spam folder, or check that their email address or phone number is correct.

I can't see the History card in Settings

Salon-wide history needs the Super Administrator or Owner role. You can still see your own history on your member profile.

Common questions

Yes. Every notification your salon sends is listed, whether it came from an automation or was sent by hand.

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Related guides

Notifications explainedWhat Softalon sends to your clients and team, on which channels, what it costs in credits, and when a message is skipped.See a client's historyFind a client's appointments, invoices, reviews, sent notifications and profile changes in one place.Check workflow runs and failuresOpen a workflow's History to see every run, its status and what each step did, and find out why a message didn't go out.
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