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  1. 1.What blocking does
  2. 2.Block a client
  3. 3.Find the client
  4. 4.Block them
  5. 5.Unblock a client
  6. 6.If something is off
  7. 7.Common questions
Guide

Block a client

Stop a client from booking online or signing in to your booking site, and unblock them later.

3 min readRole: User or higherClientsUpdated October 25, 2026
Open in the app

Block a client when you no longer want them to book with you online, for example after repeated no-shows. Blocking keeps the profile and its history, and you can undo it at any time.

What blocking does

AreaWhen the client is blocked
Online bookingThe client can't book on your booking site. Softalon matches them by email address or phone number and refuses the booking.
AI assistantThe assistant can't book for them either.
Booking site sign-inThe client can't request a sign-in code, and any session they already have stops working.
Your teamYour team can still book appointments for the client from the calendar or the Appointments page.
Profile and historyNothing is deleted. Appointments, invoices, notes and badges stay as they are.

When a blocked client tries to book online, the booking is refused with an error message when they submit it. Signing in fails the same way.

Block a client

  1. 1

    Step 1 of 2

    Find the client

    In the sidebar, go to Clients and find the client. Use the search box if you need to.

  2. 2

    Step 2 of 2

    Block them

    Open the ⋮ menu at the end of the row and choose Block.

    You can also click the row to open Client Details and click Block, or turn off the status switch next to the client's name. On the client's profile, the ⋮ menu in the header has the same Block option.

    You will see:

    A Client Blocked message. On the Clients page, a crossed-out person icon replaces the client's photo, and Client Details shows the status as Blocked.

Unblock a client

Open the ⋮ menu on the client's row and choose Unblock, or turn the status switch back on in Client Details. You'll see Client Unblocked. The client can book and sign in again right away.

Every team member can block and unblock clients. If only certain people should do this in your salon, agree on it as a team.

If something is off

A blocked client still has an appointment on the calendar

Blocking doesn't cancel existing appointments. Cancel them yourself if needed. See Cancel an appointment or mark a no-show.

A blocked client booked again with different details

Blocking applies to the profile. If the client books with an email address and phone number that aren't on any profile, Softalon creates a new client. Block that profile too.

Common questions

Blocking doesn't change notifications or automations. Cancel their upcoming appointments if you don't want them to get reminders.

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Related guides

Delete a clientPermanently remove a client profile, and what happens to their appointments, invoices and marketing lists.The Clients page explainedHow to search, filter and read the Clients page, including what the appointment and spending totals count.Client badges explainedThe exact rules behind the Balance Due, New Client, No-Shower, OK, Inactive and Regular badges on client profiles.
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