Softalon needs a verified email address before you can use your account. You verify it by entering a 6-digit code that Softalon sends to your inbox. You can't sign in until your email is verified.
You verify your email:
- right after you sign up
- when you sign in with an address that isn't verified yet
- after you change your email address in Account › General
- 1
Step 1 of 2
Find the code
Open the email with the subject Verify Your Email. It contains a 6-digit code. The email says the code expires in 10 minutes, so use it soon.
- 2
Step 2 of 2
Enter the code
On the Verify your Email Address screen, type the code in the Verification Code field and click Complete Verification.
You will see:A toast that says Email Verified, and then Softalon continues to where you were going.
If you see Verify Email Address
If you're signed in but your email isn't verified, the app sends you to a Verify Email Address screen that shows your address. Click Verify. Softalon sends a new code and opens the code screen. Then follow the steps above.
To use a different account instead, click Sign Out.
If you need a new code
Click Didn't receive a code? under the code field. Softalon sends a new code to the same address and shows Verification code sent successfully.
To send the code to a different address, click Go Back, enter the email address, and click Send Verification Code.
The Verify Email Address screen mentions a verification link. Softalon actually sends a 6-digit code. Enter the code on the verification screen.
If something is off
The code doesn't arrive
Check your spam and promotions folders. Search your inbox for Verify Your Email. Then click Didn't receive a code? to get a new one. If you turned off Email in Account › Notifications, turn it back on, then request a new code. See Choose how Softalon notifies you.
The code is rejected
Make sure you're using the code from the most recent email, and that you typed all 6 digits. If the code expired, click Didn't receive a code? to get a new one.
I mistyped my email when I signed up
Click Go Back on the code screen, enter your correct address, and click Send Verification Code. If that doesn't work, sign in and change your email in Account › General. See Change your name, email or phone.
Common questions
Usually not. If your provider confirms that your email is verified, Softalon accepts it. If the provider doesn't, Softalon asks you for a code the first time you sign in.