BlueBridge connects the iMessage and SMS conversations on a device you've set up in BlueBridge. Once it's connected to Softalon, those messages land in your inbox and the AI assistant answers them.
Before you start
- Your salon is on the Accelerate or Ultimate plan.
- You're a Super Administrator or the Owner.
- You have a BlueBridge account with at least one device set up.
- 1
Step 1 of 5
Open Integrations
Go to Settings › Integrations and find BlueBridge. Click Connect.
- 2
Step 2 of 5
Sign in to BlueBridge
You're taken to BlueBridge. Sign in and allow Softalon to access your account.
- 3
Step 3 of 5
Return to Softalon
BlueBridge sends you back to Softalon. The first device in your BlueBridge account is selected automatically.
You will see:The BlueBridge card shows Disconnect instead of Connect.
- 4
Step 4 of 5
Check the device
If you have more than one device, click Settings on the BlueBridge card. Under Device, pick the one whose messages you want in Softalon, then click Save.
You will see:A Settings Updated message appears.
- 5
Step 5 of 5
Send a test message
Text the number of that device from another phone, then open Conversations.
You will see:The message appears in the inbox, and the assistant replies if it's turned on.
How replies work on BlueBridge
- Replies go out from the device you selected.
- The assistant may split a longer reply into up to 3 shorter messages.
If something is off
Messages from my device don't show up
Open Settings on the BlueBridge card and check that the right device is selected. Make sure the device is online in BlueBridge.
One or more connections are unhealthy
Softalon can no longer reach your BlueBridge account. Click Disconnect and connect again.
Common questions
A salon has one BlueBridge connection, and Softalon uses one selected device at a time.