Guide

Add a custom page

Create your own pages on your booking site, such as a cancellation policy or an FAQ, and link to them from your menu.

3 min readRole: Super Administrator or higherBooking websiteUpdated October 25, 2026
Open in the app

Custom pages let you add your own content to your booking site: a cancellation policy, a deposit policy, aftercare tips, or anything else clients should read.

Before you start

  • You need the Super Administrator or Owner role.
  1. 1

    Step 1 of 4

    Open custom pages

    Go to Settings › Appearance › Custom Pages.

  2. 2

    Step 2 of 4

    Create the page

    Click Create Page. In the dialog:

    • Enter a Name, such as Cancellation Policy.
    • Check the page address. Softalon fills it in from the name, for example cancellation-policy. You can edit it.
    • Write the page in the Content editor, which supports text formatting.
  3. 3

    Step 3 of 4

    Save the page

    Click Create Page in the dialog.

    You will see:

    A Page Created message appears, and the page shows in your list with a link to open it.

  4. 4

    Step 4 of 4

    Link to it

    Your new page isn't added to your menu automatically. Add it in Settings › Appearance › Header under Links, for example with the link /cancellation-policy. See Edit your site's header and footer.

Page address rules

The address, or slug, comes after your domain. With the slug policies/cancellation, the page lives at yoursite.com/policies/cancellation.

  • Use only lowercase letters, numbers, hyphens and forward slashes.
  • Each page needs a different slug.
  • Avoid the addresses your site already uses, such as services, locations, members, reviews, gallery, about, booking, account, appointments, invoices and login. Your built-in pages take priority there.

Edit or delete a page

Find the page in the list, open its menu, and choose Update or Delete. Use the search box to find a page by name or slug.

If you delete a page, its address stops working. Remove any menu links that point to it.

Changing a page's slug changes its address. Update any links you've shared, and the link in your header.

Common questions

Softalon doesn't set a fixed number. Keep your menu short so clients can find what they need.