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Softalon

  1. 1.Before you start
  2. 2.Find a number
  3. 3.Open Phone Numbers
  4. 4.Choose a country and type
  5. 5.Search and pick a number
  6. 6.Contact support
  7. 7.How billing works
  8. 8.Verify a toll-free number
  9. 9.Delete a number
  10. 10.Open the number's menu
  11. 11.Confirm
  12. 12.Common questions
Guide

Get a phone number for SMS

Find a dedicated phone number for texting clients in countries that need one, see its monthly cost in credits, and manage or delete it.

3 min readRole: Super Administrator or higherNotificationsUpdated October 25, 2026
Open in the app

Some countries, such as the United States and Canada, don't allow text messages from a sender name. Texts to those countries must come from a dedicated phone number. Check your clients' countries in the SMS Country Guide first.

Phone numbers can't be bought directly in the app right now. You can browse available numbers and their prices, but to get one, you need to contact support.

Before you start

  • You have the Super Administrator or Owner role.
  • You have enough credits for the first month. Numbers are paid for in credits.

Find a number

  1. 1

    Step 1 of 4

    Open Phone Numbers

    Go to Settings › Notifications and find the Phone Numbers card. Click Buy Phone Number.

  2. 2

    Step 2 of 4

    Choose a country and type

    Pick a Country and a Type:

    • Toll-Free
    • Local
    • Mobile

    Not every type is available in every country. The SMS Country Guide lists the supported types.

  3. 3

    Step 3 of 4

    Search and pick a number

    Optionally type digits in Search to find a number that contains them. Each number shows its capabilities, such as SMS and Voice, and its price in credits per month.

    You will see:

    A list of numbers, or No numbers available. Try a different search or country.

  4. 4

    Step 4 of 4

    Contact support

    Click Purchase Number. You'll see a message asking you to contact support. Send the support team the number, country and type you picked.

How billing works

  • The first month is charged in credits when the number is bought.
  • After that, the number renews every 30 days. The monthly price is based on the current price for that country and type, so it can change between renewals.
  • If Call Forwarding is on, 500 credits are added to each renewal. See Forward calls to your phone.
  • If you don't have enough credits at renewal, Softalon tries again about every 6 hours. After 7 days without enough credits, the number is released and you lose it.

Top up before your renewal date to keep your number. See Buy more credits.

Verify a toll-free number

A toll-free number needs to be verified, and it becomes active once the verification is approved. The Verification column shows where it stands. See Verify a toll-free number. For other number types, click Contact Us in that column.

Delete a number

  1. 1

    Step 1 of 2

    Open the number's menu

    In the Phone Numbers table, open the menu on the number's row and choose Delete Number.

  2. 2

    Step 2 of 2

    Confirm

    Confirm the deletion.

    You will see:

    Phone Number Deleted.

Deleting a number can't be undone. The number is released and you can't get it back. Credits already paid for the current period aren't returned.

Common questions

Texts are charged per segment at the normal SMS rate for the recipient's country. The number itself has its own monthly price.

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Related guides

Check if SMS works in your countrySee what each country needs before your salon can text clients there: nothing, a registered sender ID, or a dedicated phone number.Verify a toll-free numberSubmit your toll-free number for verification so it can be used for SMS, and understand each verification status.Forward calls to your phoneForward calls made to your Softalon phone number to another phone, and understand the monthly credit cost and proration.
PreviousCheck if SMS works in your countryNextVerify a toll-free number