Send a client a confirm, reschedule or review link

Appointment links let a client act on one appointment without signing in. You can copy a link and send it any way you like, for example by text or chat. Each link opens on your booking website.

The links

Final statuses are Completed, No Show, Canceled and Declined. On the calendar's right-click menu, every link is listed, but the client can only use it when the appointment's status allows it.

1. 1

   Step 1 of 3

   Open the Share menu

   On the Appointments page, open the appointment's menu and choose Share. On the calendar, right-click the appointment and choose Share.

2. 2

   Step 2 of 3

   Pick the link

   Choose Confirm, Update, Manage, Reschedule, Meeting, Cancel or Review.

   You will see:

   A dialog such as Share Reschedule Link opens.

3. 3

   Step 3 of 3

   Copy or share it

   Use the Short Link tab for a short address, Full Link for the full one, or QR Code to download a QR code. Copy the link and send it to the client.

Your booking rules still apply

The link only opens the door. What the client can do still follows your settings:

• Cancel and Manage only let the client cancel if Allow Canceling is on, and not later than Minimum Time Before Cancellation.
• Reschedule and Manage only let the client reschedule if Allow Rescheduling is on, and not later than Minimum Time Before Rescheduling. New times also follow your minimum notice and how far ahead clients can book. The status may reset, depending on Status After Reschedule.
• Review works once per appointment, and only after it's Completed.

See Let clients cancel or reschedule online.

Do links expire?

No. Appointment links don't have an expiry date. They stop being useful when the appointment's status no longer allows the action. For example, a cancel link does nothing once the appointment is completed. Anyone who has the link can use it, so only send it to the client.

Send links automatically

You don't have to share links by hand. In automations, the appointment's Action Links group has Confirm Link, Cancel Link, Reschedule Link, Manage Link, Update Link, Review Link and Meeting Link. Add them to a reminder or follow-up message. See Use variables in automations.