Why does Locations show 0 for a member who is assigned to a location?

The column counts locations where the member has working hours. Add their hours on the Working Hours tab.

The Members page explained

Members lists everyone on your team. Administrators and up can manage everyone at or below their own role. Members with the User role see the whole team but can only change their own profile.

Top of the page

Control	What it does	Who sees it
Reorder	Opens Reorder Members. Drag members to change the order they appear in when clients book.	Administrator and up
Create Member	Adds a new team member. See Add a team member.	Administrator and up
Search	Finds members by first name, last name or email address.	Everyone
Filters	Narrow the list by Role or by Joined At date range.	Everyone

Columns

You can hide or show columns from the column settings.

Column	What it shows
Member	Photo, name and display role. If there's no display role, the role name is shown.
Contact	Email address and phone number.
Services	How many services are assigned to the member. Click it to open their Services tab.
Locations	How many locations the member has working hours for. Click it to open their Working Hours tab.
Working Hours	Total weekly hours per location, for example 40h/wk. Shows Not set if they have no hours yet.
Status	A switch that turns the member's access on or off.
Joined At	When the member was added to the salon.
Role	User, Administrator, Super Administrator or Owner.

Click a row to open Member Details, a quick view with the member's role, assigned locations and services, and rating.

The Status switch

Status turns a member on or off without deleting them.

When it's off, the member can't open the salon. They see Account Disabled if they try.
Only members with Status on count toward your plan's member limit. Turning someone back on needs a free seat.

Open the ⋯ menu on a row. What you see depends on your role and the member.

Action	What it does
Update	Opens the member's profile and tabs.
Sync	Copies name, email and phone from the member's Softalon account. Only for linked members.
Invite	Emails an invitation to sign in. Only for members without an account or a pending invitation. See Invite a team member to sign in.
Cancel Invite	Withdraws a pending invitation.
Share › Member	A link to the member's public page.
Share › Booking	A booking link with this member preselected. See Share your booking link.
Share › Meeting	A link for an online meeting with this member. See Run an online appointment.
Appointments › View or Create	Lists this member's appointments, or books a new one with them.
Invoices › View or Create	Lists this member's invoices, or starts a new one.
Notify	Sends the member a message. Administrator and up.
Delete	Removes the member. Administrator and up. See Remove a team member.

The member's tabs

Opening a member shows these tabs:

Tab	What it's for
Profile	Name, email address, phone number, role and display role.
Services	Which services they offer, with optional price, duration and buffer changes for this member.
Locations	Where they work.
Working Hours	Their weekly hours at each location. These decide when clients can book them.
Special Days	Different hours on specific dates.
Time Off	Vacations, leave and other days off.
Calendars	Connected Google or Outlook calendars, for conflict checks and adding appointments.
Notifications	Their notification preferences and history.
Activities	Recent changes to this member. Administrator and up.

Booking order

The order in Reorder Members is the order clients see team members when they book. New members are added at the end. See Change the order clients see.

Common questions

Members with the User role can only edit their own profile. Administrators and up can edit members whose role is the same as theirs or lower.

Related guides

Add a team memberCreate a profile for a new team member with their name, contact details, role and display role, then set up their services, locations and hours.

Invite a team member to sign inSend an invitation so a team member can sign in with their own Softalon account, and cancel, resend or sync it when needed.

Roles and permissions explainedWhat Users, Administrators, Super Administrators and the Owner can see and do, including what own-only access means and how the display role works.