Why is occupancy low on a day the salon was open?

Available time comes from each member's working hours, not from the salon's opening hours. If many members worked that day with few bookings, occupancy goes down.

Does the report count an appointment booked this month for next month?

No. Appointments are counted in the period when they start, not when they were booked.

Operations report explained

The Operations & Booking Efficiency report shows how busy you were, how often appointments fell through and how clients booked. Open it from Reports in the sidebar.

How the report reads your data

Date range. Pick a range in the top right. The default is the current month up to today. Days follow your salon's timezone.
Appointment date. Appointments are placed in the range by their start time, not by the day they were booked.
Booked appointments. A "booked" appointment has the status Confirmed, Completed or No Show. This is the same definition the dashboard uses.
Comparison. Each summary card compares the range with the same number of days right before it. Rates show the change in percentage points (pts).
Who sees what. Members with the User role see only their own appointments and occupancy. Administrators, Super Administrators and Owners see the whole salon.

Summary cards

Appointments

Metric	What it shows	How it's calculated
Appointments (All)	Booked appointments	Count of appointments in the range with status Confirmed, Completed or No Show.
Appointments (Completed), (Confirmed), (No Show)	One status at a time	Count of appointments in the range with that status now.
Appointments (Declined), (Canceled), (Awaiting Confirmation), (Awaiting Payment)	Appointments outside the booked total	Count of appointments in the range with that status now.

Cancellations

Both rates use the same base: scheduled appointments, meaning booked appointments plus canceled ones. Declined requests and appointments still awaiting confirmation or payment are not in the base.

Metric	What it shows	How it's calculated
Cancellation Rate	Share of appointments that were canceled	Canceled appointments divided by scheduled appointments.
No-Show Rate	Share of appointments where the client didn't come	No Show appointments divided by scheduled appointments.

A lower rate is shown as an improvement.

Occupancy

Metric	What it shows	How it's calculated
Available Time	Working time your team had	Each active member's working hours at their assigned locations (special days replace weekly hours on their date), minus closed periods, salon-wide blocked time and their time off.
Occupied Time	Booked part of that time	Booked appointments, including buffer time, plus the member's own blocked time, counted only inside their available time. Overlaps count once.
Free Time	Unbooked working time	Available Time minus Occupied Time.
Occupancy Rate	Share of working time that was booked	Occupied Time divided by Available Time.

Salon opening hours don't change occupancy. Only each member's own working hours create available time. See How available times are calculated.

Booking patterns

Metric	What it shows	How it's calculated
Avg. Daily Appointments	Booked appointments per day	Booked appointments in the range divided by the number of days in the range, including days you were closed.
Avg. Booking Lead Time	How far ahead clients book	For each booked appointment, the time between when it was created and when it starts, averaged. An appointment created after its start time counts as zero.
Avg. Appointment Duration	Typical length	Average time from start to end of booked appointments. Buffer time is not included.

Charts

The two charts split the range into bars: by day up to 31 days, by week up to 90 days, by month up to 730 days, then by year. A bar that covers only part of a week, month or year is faded.

Chart	What it shows	How it's calculated
Appointments over time	Appointments per bar	Appointments grouped by start time. Pick All for booked appointments or a single status in the menu.
Occupancy over time	Rate and hours per bar	Occupancy Rate (%), Occupied Hours, Available Hours and Free Hours per bar, using the occupancy rules above. A bar with no available time has no rate, not 0%.

Breakdowns

View	What it shows	How it's calculated
Booking Channels	How booked appointments were made	Booked appointments in the range, grouped as Conversations (booked by the AI assistant in a conversation), Online Booking (made on your booking site) or Manual (made by your team in Softalon).
Appointment Statuses	Every appointment by status	All appointments in the range, whatever their status, grouped by status.
Top Cancellation Reasons	Why appointments were canceled	Canceled appointments in the range, grouped by the reason given. Cancellations without a reason show as N/A.

Common questions

Declined requests were never scheduled, so they are left out of both the count and the base. Only canceled appointments count as cancellations.

Related guides

Your dashboard explainedWhat each card and chart on the salon dashboard counts, which date it uses, and how the location and member filters change it.

Appointment statuses explainedWhat each appointment status means, which changes are allowed, which statuses are final and how cancellation reasons work.

How available times are calculatedLearn exactly how Softalon decides which times clients can book, from working hours and time off to buffers, resources and time zones.