Do I lose my settings if I can't use a feature?

No. Your data stays. Some settings are switched off when a plan no longer includes them, and you can turn them back on after upgrading.

A feature says Upgrade required

Some features and limits depend on your plan. When your plan doesn't include something, Softalon shows an upgrade message instead of letting you use it.

What you might see

A locked card with a line such as "Upgrade to Accelerate to unlock." and an Upgrade link underneath. The settings above it are grayed out.
An Upgrade Required dialog when you click a button, for example Upgrade to Ultimate to unlock this feature., with Cancel and Upgrade buttons.
An Upgrade Required page with a lock icon in place of a whole section, such as Conversations on Starter.
A limit message such as "Upgrade to Accelerate to increase your members limit." when you've reached the number of members, locations or workflows your plan allows.

The message names the lowest plan that includes the feature or a higher limit. If no plan offers more, it says to upgrade your plan to unlock the feature or increase the limit.

Where plan gates appear

Where	What needs a higher plan
Members, add a member	The member limit
Locations, add a location	The location limit
Workflows, create a workflow	The workflow limit
Workflow editor, add a step	Conditional (Accelerate) and HTTP request (Ultimate) steps
Conversations and Settings › Conversations	AI assistant and inbox (Accelerate)
Settings › Booking	Suggested slots and multi-service booking (Accelerate)
Settings › Appearance › Reviews	Require a written review (Accelerate)
Settings › Domains	Custom domain (Accelerate)
Finances › Invoices	Custom invoices and products (Accelerate)
Settings › Appearance › Theme	Remove Softalon branding (Ultimate)
Settings › Appearance › Custom	Custom HTML, CSS and JavaScript (Ultimate)
Settings › Notifications	Your own email and SMS sender (Ultimate)
Settings › Developers	API apps and webhooks (Ultimate)

See Plans compared for the full list.

If something is off

I see Upgrade Required and want the feature

Click Upgrade. It takes you to Settings › Plan & Billing. Click Manage, then Change Plan, and choose the plan named in the message. The feature unlocks as soon as the change goes through. See Change your plan.

The Upgrade button is grayed out

Only the salon owner can change the plan. Ask the owner to upgrade.

I've hit the member limit but some members don't work here anymore

The limit counts active members, including the owner. Remove members who have left to free up a spot, or upgrade for a higher limit. See Remove a team member.

A feature I used before is now locked or switched off

Your salon moved to a smaller plan. Features the plan doesn't include were switched off, and extra members, locations and workflows became inactive. Upgrade again, then turn the features back on and reactivate what you need.

An action fails with: An active subscription is required to access this feature

This isn't a plan gate. Your subscription is canceled, unpaid or incomplete, so actions like creating appointments, clients or services are blocked. Reactivate your subscription. See Cancel or reactivate your subscription.

Common questions

Features come with plans, so change to a plan that includes the feature.

Related guides

Plans comparedSee what Starter, Accelerate and Ultimate include: limits, monthly credits and every feature that depends on your plan.

Change your planUpgrade, downgrade or switch between monthly and yearly billing, and see how Softalon credits the unused part of your current plan.

My subscription payment failedWhat Past Due, Unpaid and Incomplete mean, how Softalon retries a failed renewal, what stops working and how to fix it.