Reset a forgotten password

If you forgot your password, recover your account with a 6-digit code sent to your email. Recovery signs you in. You then set a new password from your account settings.

1. 1

   Step 1 of 4

   Open account recovery

   On the sign-in page, click Continue with Email, then click Having trouble signing in? above the password field.

   You'll see Can't access your account?

2. 2

   Step 2 of 4

   Enter your email

   Type the email address of your account and click Continue. Wait for Security verification completed. first; the button doesn't work until then.

3. 3

   Step 3 of 4

   Enter the recovery code

   Open the email with the subject Recover Your Account. On the Verify Your Identity screen, type the 6 digits in Recovery Code and click Recover My Account.

   The email says the code expires in 10 minutes.

4. 4

   Step 4 of 4

   Set a new password

   Softalon signs you in and opens your account settings. Go to Account › Security, type a new password of at least 8 characters in the Password card, and click Save.

   Do this right away. After 15 minutes, Softalon asks you to confirm it's you before it accepts a password change.

   You will see:

   A toast that says Password Updated.

If you use two-factor authentication, recovery doesn't skip it. Softalon still asks for your authenticator code or a recovery code. See Save and use recovery codes.