Find the message or situation that matches yours below. Most sign-in problems have a quick fix.
If something is off
Security verification failed. Please try again.
Softalon runs a short security check in the background on the sign-in, sign-up and recovery pages. The buttons stay disabled until you see Security verification completed.
- Wait a few seconds after the page loads before you click.
- Reload the page to restart the check.
- Turn off VPNs, ad blockers or privacy extensions that block scripts, then try again.
- If a check box appears in the middle of the page, complete it.
You may also see Human verification failed. Please try again. after you submit. The fix is the same.
The page doesn't work inside Instagram, Facebook or another app
Links opened from apps like Instagram, Facebook, Threads or LinkedIn open in the app's built-in browser. Some sign-in options, such as Google, may not work there. Open the menu in that browser and choose to open the page in Safari or Chrome, then sign in again.
Softalon asks me to verify my email
You can't sign in until your email is verified. Enter the 6-digit code Softalon sends, or click Verify on the Verify Email Address screen to get one. See Verify your email address.
My code doesn't arrive
This applies to verification, login and recovery codes.
- Wait a minute, then check your spam, junk and promotions folders.
- Search your inbox for Verify Your Email, Your Login Code or Recover Your Account.
- Make sure you typed the email you signed up with.
- Click Didn't receive a code? to send a new one.
- If you turned off Email in Account › Notifications, Softalon may not deliver these codes. If you can still sign in on another device, turn Email back on there and request a new code. If you can't, contact Softalon support.
My code is rejected
Codes are short-lived. The emails say they expire in 10 minutes. Use the newest code, type all 6 digits, and request a new one if it's been a while.
Your interaction expired, please fill out the form again.
The sign-in and sign-up forms expire after 10 minutes. Softalon reloads the form. Fill it out again and submit it in one go.
I forgot my password
Sign in with a one-time code, or reset your password. See Sign in with a one-time code and Reset a forgotten password.
I signed up with Google, Facebook or Microsoft and my password doesn't work
If you signed up with a provider, your account may not have a password. Use the same provider button, or use Sign In with Code with your email.
I lost my phone or authenticator app
On the Verify Your Identity screen, click Use Recovery Code next to Lost access to your MFA device? and enter one of your saved recovery codes. After you're in, set up your authenticator again and regenerate your codes. See Save and use recovery codes.
If you have no recovery codes left, contact Softalon support.
I see Confirm Action instead of the normal sign-in
You're already signed in, but you're about to make a security change after more than 15 minutes. Enter your password or click Confirm with Code. To leave, click Sign Out. See Change your password.
This email address can't be used
This appears when you sign up with a disposable address or a domain that can't receive mail. Use a permanent email address.
I deleted my account
A deleted account can't sign in. Contact Softalon support.
Common questions
It blocks bots that try to guess passwords or create fake accounts. Real people usually pass it without doing anything.