Guide

Add products

Create products like shampoo or gift cards with a price and tax rate, so you can add them to invoices quickly.

2 min readRole: Super Administrator or higherServices, products & locationsUpdated October 25, 2026
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Products are items you sell besides services, like shampoo, styling cream or a gift card. Saving them as products means you don't have to type the name and price every time you add one to an invoice.

Products aren't shown on your booking site. Clients can't book or buy them online.

Before you start

  • You need the Super Administrator or Owner role. The Products page is hidden for other roles.
  • If you charge tax on products, set up a tax rate first.
  1. 1

    Step 1 of 4

    Open the new product form

    In the sidebar, go to Products and click Create Product.

  2. 2

    Step 2 of 4

    Name and describe the product

    • Name: required. Each product name must be unique in your salon.
    • Excerpt: a short line, shown in the product list and used as the item description on invoices.
    • Description: a longer description for your team.
  3. 3

    Step 3 of 4

    Set the price and tax rate

    Turn on Price and enter the amount. Choose a Tax Rate, or No Tax Rate.

  4. 4

    Step 4 of 4

    Create the product

    Click Create.

    You will see:

    A Product Created message.

Add a product to an invoice

When you add an item to an invoice, search for the product by name. Softalon fills in its name, excerpt, tax rate and price. You can still change the quantity and amount on that invoice. Changing an invoice doesn't change the product.

Adding or changing invoice items needs a plan that includes custom invoices and products. See Create an invoice and Plans compared.

Edit or delete a product

On the Products page, open the product's menu to update or delete it. Changes to a product don't affect invoices that already include it.

Common questions

No. Products are only used on invoices that your team creates or edits.