The Email integration brings client emails into your Softalon inbox. You get a forwarding address from Softalon and set up your email provider, like Gmail or Outlook, to forward incoming mail to it. The AI assistant then answers those emails, and your team can reply from the inbox.
Before you start
- Your salon is on the Accelerate or Ultimate plan.
- You're a Super Administrator or the Owner.
- You can change the forwarding settings of your salon's email account.
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Step 1 of 5
Open Integrations
Go to Settings › Integrations and find Email. Click Connect.
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Step 2 of 5
Copy the forwarding address
The Connect Email Integration window shows your Forwarding Email Address. It's unique to your salon and ends in @onsoftalon.com. Click the copy button to copy it.
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Step 3 of 5
Connect
Click Connect in the window.
You will see:An Integration Connected message appears, and the Email card shows Disconnect.
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Step 4 of 5
Set up forwarding in your email provider
In Gmail, Outlook or your other email provider, set up automatic forwarding of incoming mail to the address you copied. Your provider may ask you to confirm the forwarding address first. Follow its instructions.
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Step 5 of 5
Send a test email
Send an email to your salon's address from another account, then open Conversations.
You will see:The email appears in the inbox as a new conversation, and the assistant replies if it's turned on.
How email replies work
- Each reply goes out as one email. Replies are never split into several messages.
- Replies are sent from a Softalon address with your salon's name as the sender name. The reply-to address is your forwarding address, so when the client answers, the email comes back to your inbox.
- Replies keep the subject of the client's email, starting with Re:.
- Quoted text from earlier emails is removed, so the inbox shows only the new message.
Client emails reach Softalon only if your provider forwards them. If you turn off forwarding, new emails stop arriving in the inbox.
If something is off
Emails don't show up in the inbox
Check that forwarding is turned on in your email provider and that the forwarding address is spelled exactly as shown in Softalon. Some providers only forward after you confirm the address.
Messages arrive but the assistant doesn't reply
Check that Enable Assistant is on in Settings › Conversations, that the assistant isn't disabled in that conversation, and that you have credits.
Common questions
Replies from the inbox come from a Softalon address with your salon's name. Clients who write to your usual address keep writing to it.