Set your SMS sender name

In many countries, a text message can show a name instead of a phone number as the sender. This name is called a sender ID. Without your own sender ID, your salon's texts use the default Softalon sender. With one, clients see your business name, for example HairHaven.

Sender ID rules

• 3 to 11 characters.
• Letters A to Z and numbers 0 to 9 only. No spaces or special characters.
• It should clearly represent your business or brand.

1. 1

   Step 1 of 4

   Open Sender Profiles

   Go to Settings › Notifications and find the Sender Profiles card.

2. 2

   Step 2 of 4

   Start the SMS setup

   Next to SMS (Sender ID), click Setup. The Configure SMS Sender ID panel opens.

3. 3

   Step 3 of 4

   Enter your sender ID

   Type it in Sender ID, for example HairHaven.

4. 4

   Step 4 of 4

   Save

   Click Save.

   You will see:

   SMS Configuration Created, and the SMS (Sender ID) row shows Pending Approval.

Approval

Every new sender ID is reviewed by the Softalon team before it's used. While it's waiting, your texts keep using the default sender.

If your sender ID wasn't approved, read the Feedback, click Update, fix the sender ID and save. It goes back for review.

When your sender ID isn't shown

Your sender ID is only used where carriers support it. Some countries need a registered sender ID, and some don't support text sender IDs at all and need a phone number instead. In the United States and Canada, for example, texts are sent from a phone number. If a carrier doesn't support custom sender IDs, a fallback sender is used so the message still arrives. See Check if SMS works in your country.

Your sender ID also stops being used if your salon leaves the Ultimate plan.

Remove your sender ID

Open the menu next to Update and choose Delete. Your texts go back to the default sender.

The Validate option in the same menu checks that the sender ID follows the rules above. It doesn't approve it.