Do clients know their booking is waiting for approval?

Yes. On your site the booking shows as Awaiting Confirmation, with a note that they'll be notified once it's confirmed.

Can my team move an appointment without it needing approval again?

Yes. Members who can manage all appointments keep the current status when they reschedule.

Approve bookings before they're confirmed

By default, online bookings are confirmed right away. If you'd rather check each request first, set new bookings to wait for approval. Your team then confirms or declines each one.

Before you start

You need the Super Administrator or Owner role.

1
Step 1 of 4
Open the booking settings
Go to Settings › Booking and find the Appointment Defaults card.
2
Step 2 of 4
Choose the default status
Under Status, choose Pending Confirmation. To confirm bookings automatically again later, choose Approved.
3
Step 3 of 4
Decide what happens after a reschedule
Under Status After Reschedule, choose:
- Keep Current Status to leave a confirmed appointment confirmed when the client moves it.
- Revert to Default Status to send moved appointments back to your default status. With Pending Confirmation as the default, your team has to approve the new time.
4
Step 4 of 4
Save
Click Save at the bottom of the card.
You will see:
A Settings Updated message appears.

What changes for clients and your team

With Pending Confirmation, new client bookings show as Awaiting Confirmation in your calendar and appointment lists. Your team approves or declines them. See Approve or decline booking requests.

The setting applies to bookings made:

on your booking site,
through your embedded booking widget, and
by clients chatting with the AI assistant.

Bookings your team makes from the calendar are confirmed right away, as long as the team member can manage all appointments. A member with the User role, who can only manage their own appointments, gets your default status when booking for a colleague.

When a client pays online during booking, the appointment shows as Awaiting Payment first. Once the payment goes through, it moves to your default status. See How clients pay when they book.

Labels you'll see

The settings page and the rest of the app use different words for the same statuses:

On Settings › Booking	In the calendar and lists
Pending Confirmation	Awaiting Confirmation
Approved	Confirmed

Common questions

No. The default status only applies to new bookings and, if you choose Revert to Default Status, to appointments clients reschedule from now on.

Related guides

Approve or decline booking requestsReview appointments that are awaiting confirmation and approve or decline them in one click.

Appointment statuses explainedWhat each appointment status means, which changes are allowed, which statuses are final and how cancellation reasons work.

Booking settings explainedEvery setting on Settings › Booking: time slots, appointment defaults, custom fields, and the policies that control what clients can do.

Before you start

Open the booking settings

Choose the default status

Decide what happens after a reschedule

Save