Guide

Change your subdomain or primary domain

Change your onsoftalon.com address, or choose which of your domains is the main address of your booking site.

3 min readRole: Super Administrator or higherBooking websiteUpdated October 25, 2026
Open in the app

Every salon has a free address like hairhaven.onsoftalon.com. The part before .onsoftalon.com is your subdomain. You can change it, and if you've connected your own domains, you can choose which address is primary.

Before you start

  • You need the Super Administrator or Owner role.

Change your subdomain

  1. 1

    Step 1 of 4

    Find your subdomain

    Go to Settings β€Ί Domains. In the All Domains card, find your onsoftalon.com address.

  2. 2

    Step 2 of 4

    Open the update dialog

    Open the domain's menu and choose Update.

  3. 3

    Step 3 of 4

    Enter the new subdomain

    Type the new Subdomain. It must:

    • be 3 to 63 characters long,
    • use only lowercase letters, numbers and hyphens, and
    • not start or end with a hyphen.
  4. 4

    Step 4 of 4

    Save

    Click Update Subdomain.

    You will see:

    A Subdomain Updated message appears, and the list shows your new address.

Your old onsoftalon.com address stops working right away and doesn't redirect. Update your social profiles, Google Business Profile, printed QR codes and any links you've shared. If another salon has already taken the subdomain you want, you'll see a message that it isn't available.

The All Domains card is part of the Accelerate and Ultimate plans. On Starter, the card is locked, so the Update option isn't available there.

Choose your primary domain

Your primary domain is the address your booking site uses. All your other domains redirect to it.

  1. 1

    Step 1 of 2

    Pick the domain

    In the Primary Domain card on Settings β€Ί Domains, choose a domain from the list.

  2. 2

    Step 2 of 2

    Save

    Click Save.

    You will see:

    A Settings Updated message appears. Visitors to your other addresses are now sent to the primary one.

Only choose a custom domain whose status is Active. If its DNS records aren't set up yet, visitors are redirected to an address that doesn't work. See Connect a custom domain.

Common questions

No. Every salon keeps one onsoftalon.com address. You can change it, but not remove it.