Delete a client

Deleting a client removes their profile from your salon for good. If you only want to stop someone from booking online, block them instead. Blocking keeps their history and can be undone.

What deleting does

• The profile is gone. Contact details, notes, consents, custom fields and the photo are removed. You can't undo this.
• Appointments and invoices stay. Deleting a client doesn't delete the appointments or invoices that were made for them.
• Marketing lists are updated. If the client had Marketing Consent and you've connected Mailchimp, Klaviyo or Brevo, Softalon removes them from that tool.
• The email address and phone number are free again. If the person books online later with the same details, Softalon creates a brand-new profile. Their old history isn't linked to it.

1. 1

   Step 1 of 2

   Find the client

   In the sidebar, go to Clients and find the client.

2. 2

   Step 2 of 2

   Delete them

   Open the ⋮ menu at the end of the row and choose Delete. You can also click the row to open Client Details and click Delete, or use the ⋮ menu at the top of the client's profile.

   There's no confirmation step. The client is deleted as soon as you click Delete.

   You will see:

   A Client Deleted message, and the client disappears from the list.