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  1. 1.Before you start
  2. 2.Open Danger Zone
  3. 3.Start the transfer
  4. 4.Choose the new owner
  5. 5.Confirm
  6. 6.What changes
  7. 7.If something is off
  8. 8.Common questions
Guide

Transfer salon ownership

Hand your salon over to another team member. They become the Owner and you become a Super Administrator.

3 min readRole: Owner or higherTeam & rolesUpdated October 25, 2026
Open in the app

Every salon has exactly one Owner. Transferring ownership makes another team member the Owner. You stay in the salon as a Super Administrator.

The Owner is the only person who can manage the plan and billing, transfer ownership and delete the salon. Make sure you trust the new owner with that.

Before you start

  • You're the salon's Owner, signed in with your own account.
  • The new owner is already on Members, has accepted an invitation so their profile is linked to a Softalon account, and has Status turned on. See Invite a team member to sign in.
  1. 1

    Step 1 of 4

    Open Danger Zone

    Go to Settings › Danger Zone.

  2. 2

    Step 2 of 4

    Start the transfer

    In the Transfer Ownership card, click Transfer Ownership.

  3. 3

    Step 3 of 4

    Choose the new owner

    Under New Owner, search for and select the team member.

    • If the member has no linked account, you see Cannot Transfer and can't continue. Members without an account show (No account) next to their role.
    • If the member is a User, you see a warning suggesting you promote them first. You can still continue.
  4. 4

    Step 4 of 4

    Confirm

    Click Transfer Ownership at the bottom of the dialog.

    You will see:

    Ownership Transferred appears and you're taken back to the salon's dashboard. Your role is now Super Administrator, and the new owner's role is Owner.

What changes

YouThe new owner
RoleSuper AdministratorOwner
Plan & BillingNo accessFull access
Transfer ownership and delete the salonNoYes
Leave the salonAllowedNot allowed

The subscription, payment methods and all salon data stay with the salon. Nothing is moved or reset.

If something is off

The Transfer Ownership button is grayed out

Only the Owner can transfer. The card says Only the salon owner can transfer ownership. for everyone else.

The member I want isn't in the list

The list leaves out you and members whose Status is off. Turn their Status on first on Members.

Cannot Transfer appears

The member hasn't linked an account yet. Invite them and wait until they accept, then try again.

Common questions

Only the new owner can transfer ownership back to you.

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Related guides

Roles and permissions explainedWhat Users, Administrators, Super Administrators and the Owner can see and do, including what own-only access means and how the display role works.Change a team member's roleGive a team member more or less access by changing their role, and learn the rules about who can change whose role.Delete a salonDelete a salon you own. Cancel its subscription first, or delete a draft salon straight from the Overview page.
PreviousLeave a salonNextDelete a salon