Turn on live chat on your booking site

Live chat adds a chat button to your booking website. Visitors open it, leave their name and contact details, and chat with the AI assistant or your team. Live chat conversations show up in your inbox next to all other channels.

1. 1

   Step 1 of 5

   Open the Live Chat card

   Go to Settings › Conversations and scroll to the Live Chat card.

2. 2

   Step 2 of 5

   Turn it on

   Switch on Enable Live Chat.

3. 3

   Step 3 of 5

   Set how the chat looks

   • Name: the name in the chat header, for example Hair Haven or your assistant's name.
   • Avatar: the picture next to the name. Use a square image, ideally 512 x 512 pixels, up to 2 MB.
   • Status: the short line under the name, like Online.
   • Greeting Message: the first message visitors see when they open the chat.
4. 4

   Step 4 of 5

   Save

   Click Save at the bottom of the card.

   You will see:

   A Settings Updated message appears.

5. 5

   Step 5 of 5

   Check your booking site

   Open your booking website. A round chat button appears in the bottom corner of the page.

What visitors see

When a visitor opens the chat for the first time, they fill in a short form with their first name, last name and contact details. The email and phone fields follow the contact fields of your booking form, and the visitor always needs to give at least one of them. After that, they see your greeting message and can start typing.

When one of your team replies, the chat header shows that person's name and picture instead of the live chat name. While you type in the inbox, the visitor sees a typing indicator.

Live chat on your own website

You can also add the chat to a website that isn't hosted by Softalon. See Add booking and chat to your own website.