Does Minimum Time Before Booking affect my team?

No. It only limits bookings made by clients online or through the AI assistant.

What happens to these settings if I downgrade?

If your new plan doesn't include suggested slots or multi-service booking, those settings turn off automatically.

Does the default status affect bookings my team makes?

Team members who can manage all appointments always create confirmed bookings. A member who can only manage their own appointments gets the default status when they book for someone else.

Booking settings explained

Settings › Booking controls how your online booking behaves. Each card has its own Save button, so save one card before you move to the next.

Only Super Administrators and Owners can change these settings.

Time Slots

Setting	What it does	Options
Step	The gap between the start times clients can pick. With a 30-minute step, clients see 9:00, 9:30, 10:00 and so on.	5, 10, 15, 20, 30 or 60 minutes. New salons start at 30 minutes.
Show Suggestions	Highlights the times that fit best around existing appointments, so your team's day has fewer gaps. Clients can still expand the list to see every free time.	On or off. Needs the Accelerate plan or higher.
Show Unavailable Slots	Also shows times that are taken, so clients get a full picture of your day. They can't book those times.	On or off.

To learn how free times are worked out, see How available times are calculated.

Appointment Defaults

These settings apply to bookings that clients make online or through the AI assistant.

Setting	What it does	Options
Status	The status a new client booking gets.	Pending Confirmation: your team must approve it. Approved: it's confirmed right away. New salons start on Approved.
Status After Reschedule	What happens to the status when a client reschedules.	Keep Current Status or Revert to Default Status.
Member Selection Logic	Who gets the booking when a client picks Anyone and more than one team member is free.	First Available, Random, Round Robin, Least Busy, Cheapest Service, Most Expensive Service.

In your appointment lists, Pending Confirmation appears as Awaiting Confirmation, and Approved appears as Confirmed.

If a client pays online while booking, the appointment shows as Awaiting Payment until the payment goes through. Then it moves to your default status.

Learn more in Approve bookings before they're confirmed and Choose how Anyone bookings are assigned.

Custom Fields

Questions you ask clients when they book, such as allergies or hair length. See Ask clients custom questions when they book.

Policies & Restrictions

Setting	What it does	Options
Allow Multi-service Booking	Lets clients book several services in one visit, one after another.	On or off. Needs the Accelerate plan or higher.
Maximum Wait Time for Multi-service Booking	The longest idle gap allowed between two services in the same visit. Shown only when multi-service booking is on.	Disabled (no gap) or 15 minutes up to 72 hours.
Allow Rescheduling	Lets clients move their own appointments.	On or off. On for new salons.
Minimum Time Before Rescheduling	How close to the start time a client can still reschedule. Shown only when rescheduling is on.	Disabled or 15 minutes up to 72 hours. New salons start at 1 hour.
Allow Canceling	Lets clients cancel their own appointments.	On or off. On for new salons.
Minimum Time Before Cancellation	How close to the start time a client can still cancel. Shown only when canceling is on.	Disabled or 15 minutes up to 72 hours. New salons start at 1 hour.
Allow Profile Updates	Lets signed-in clients edit their own profile on your site.	On or off. On for new salons.
Minimum Time Before Booking	How far ahead a client must book. With 2 hours, a client can't book a slot that starts in 90 minutes.	Disabled or 15 minutes up to 72 hours. New salons start at 1 hour.
Maximum Time for Booking in Advance	How many days ahead clients can book.	1 to 365 days. New salons start at 90 days.

These rules apply to clients on your booking site, through action links, and in chats with the AI assistant. Your team can still book, move and cancel appointments from the calendar.

See Let clients cancel or reschedule online and Let clients book several services at once.

Common questions

Suggested slots are part of the Accelerate and Ultimate plans. On Starter, the setting is locked with an upgrade link.

Related guides

How available times are calculatedLearn exactly how Softalon decides which times clients can book, from working hours and time off to buffers, resources and time zones.

Let clients cancel or reschedule onlineAllow clients to cancel or move their own appointments, and set how close to the start time they still can.

Choose how Anyone bookings are assignedHow Softalon picks a team member when a client books Anyone, and what each Member Selection Logic option does.