When a time is missing on your booking site, one specific rule removed it. Start with the symptom that matches what you see, then work through the fixes. For the full picture of how times are built, see How available times are calculated.
Test the way a client would. Open your booking site in a private browser window and pick the same location, service and team member. Times you see in the dashboard can differ, because some limits apply only to clients.
No times on any date
If something is off
The team member has no working hours at this location
Salon opening hours don't create bookable time. Go to Members, open the member, and select Working Hours. If the location shows (Not set) or every day is Closed, set their hours and select Save. See Set a team member's working hours.
The service isn't assigned to anyone who works at this location
A time only appears when a member is assigned to the service, the service is offered at the location, and that member has working hours there. Check all three. See Choose services and team members for a location.
The member, service or location is turned off
Check the Status switch on the Members, Services and Locations pages. Inactive items are never bookable.
A resource the service needs is turned off or too small
If the service needs a room or equipment, the resource must be active and have at least as many units as the service needs. See Require rooms or equipment for a service.
The service is private
Private services aren't listed on your booking site. Share the service's direct link with the client instead. See Hide a service from your booking site.
Times are missing on certain dates
If something is off
The member is off that day
Check the member's Time Off and Special Days tabs. A special day set to Not working removes the whole date at that location. The Schedule View on the calendar shows a week of hours, time off and closed days for everyone at once.
The salon is closed
A closed period blocks every member at every location. Check the Closed Periods card in Settings › Company. See Close your salon for a holiday.
Blocked time or a personal calendar event covers the time
Blocked times and events from a connected Google or Outlook calendar block the member. Turn on Show Blocked Times in the calendar settings to see them. See Sync Google Calendar or Outlook.
The member is fully booked
Existing appointments block their time plus their buffers. Appointments that are Awaiting Confirmation block time too, so approve or decline pending requests. Unpaid bookings that are Awaiting Payment hold their time for 15 minutes.
Times are missing today, or far ahead
If something is off
No times today or tomorrow
Minimum Time Before Booking in Settings › Booking › Policies & Restrictions hides times that start too soon. Lower it, or set it to Disabled.
Clients can't book more than a few weeks ahead
Maximum Time for Booking in Advance in the same card limits how many days ahead clients can book. You can set it from 1 to 365 days.
Clients can't find times to reschedule into
Check that Allow Rescheduling is on, and that Minimum Time Before Rescheduling isn't hiding the times they want.
Fewer times than expected
If something is off
The last times of the day are missing
The whole service, plus its buffer after, must finish by the end of the shift. A 60-minute service with a 15-minute buffer after can't start later than 75 minutes before closing. Services also can't run past midnight.
The first time of the day is later than the shift start
A buffer before has to fit inside the working hours. With a 15-minute buffer before and a 9:00 AM start, the first time is 9:15 AM. Times also only start on your slot grid, set by Step in Settings › Booking › Time Slots.
Gaps between appointments don't show any times
A gap only offers times if the service and both of its buffers fit inside it. A 30-minute gap can't fit a 45-minute service. Check the duration and buffers for that member and location, since they can differ from the service default.
Only a few times show for each day
Show Suggestions may be on. Clients see the suggested times first and can select View All to see the rest. You can turn it off in Settings › Booking › Time Slots.
A service that needs a room is often unavailable
Resources are shared across all your locations. If another appointment is using all units of the room or equipment, the service can't be booked at that time anywhere.
Multi-service bookings show fewer times
Every service in the chain must fit at the same location on the same day, and the gap between services can't be longer than Maximum Wait Time for Multi-service Booking. Raise the wait time if chains fail often. See Let clients book several services at once.
Times look shifted
If something is off
Times appear hours earlier or later than the member works
Working hours are read in the salon's time zone. Check Timezone in Settings › General. See General settings explained.
Common questions
Minimum Time Before Booking and Maximum Time for Booking in Advance apply only to clients. Team members with the override permission can also book outside working hours.