Notification preferences work on two levels:
- Salon preferences turn a channel on or off for everything your salon sends.
- Your own preferences turn a channel on or off for the salon notifications sent to you.
A message only goes out if the channel is on at both levels. If either one is off, the message is skipped and no credits are charged.
The card says salon preferences only affect member notifications, but in practice a channel you turn off here is off for every message your salon sends on it, including messages to clients from your automations. For example, turning off SMS stops SMS reminders to clients too.
Turn a channel on or off for the salon
Before you start
- You need the Super Administrator or Owner role.
- 1
Step 1 of 3
Open notification settings
Go to Settings › Notifications.
- 2
Step 2 of 3
Set the channels
In the Preferences card, use the switches for Push, Email, SMS and WhatsApp. Every channel is on until you turn it off.
- 3
Step 3 of 3
Save
Click Save at the bottom of the card.
You will see:A Preferences Updated message.
Choose the channels you receive
Each team member can turn channels off for the salon notifications sent to them. This doesn't affect anyone else.
- 1
Step 1 of 3
Open your member profile
Go to Members and open your own profile.
- 2
Step 2 of 3
Open the Notifications tab
Click Notifications.
- 3
Step 3 of 3
Turn channels on or off
Use the switches in the Preferences card. Each change saves right away.
You will see:A Preferences Updated message after each switch.
The switches on the Notifications tab always change your own preferences, even when you open another member's profile. Each person sets their own.
These preferences only apply to this salon. Notifications about your Softalon account, like security alerts, are managed in your account settings. See Choose how Softalon notifies you.
If something is off
Clients stopped getting texts or emails
Check Settings › Notifications › Preferences. If the channel is off there, nothing is sent on it from your salon. Turn it back on and click Save.
A team member doesn't get notifications on one channel
Ask them to open their own profile under Members, go to Notifications, and check that the channel is on.
Common questions
Yes. Clients can choose their channels in their account on your booking site. A message is skipped if the client turned that channel off.