Verify a toll-free number

Toll-free numbers need to be verified for business texting. You fill in a form about your business, and it's reviewed outside Softalon. When the verification is approved, your number becomes active.

1. 1

   Step 1 of 3

   Open the verification form

   Go to Settings › Notifications. In the Phone Numbers table, find your toll-free number and click Verify in the Verification column. You can also open the row's menu and choose Verify.

   You will see:

   The Toll-Free Verification panel, showing Initializing verification... and then the form.

2. 2

   Step 2 of 3

   Check the details filled in for you

   Softalon fills in part of the form for you: your salon name, your website if you have a primary domain, and a description of the messages your salon sends, such as appointment confirmations, reminders and sign-in codes. Check these and correct anything that's wrong.

3. 3

   Step 3 of 3

   Complete and submit the form

   Fill in the remaining business details and submit the form.

   You will see:

   Verification Submitted, and the Verification column shows the new status.

Verification statuses

The status is refreshed automatically while your submission is being reviewed.

Start over

To throw away a verification and start fresh, open the number's menu and choose Delete Verification, then confirm. You'll need to verify again before the number can send texts.

Other number types

Only toll-free numbers are verified in the app. For local or mobile numbers, the Verification column shows Contact Us, which opens an email to Softalon support. The row's menu has a Verify option that does the same.