Why is the average service price lower than my listed price?

The average uses what clients actually paid after coupon discounts, and it also reflects custom prices per location or member.

Does a refund lower Service Revenue?

No. Refunds are not subtracted from revenue. See Refunds Issued in the Financial report.

Services report explained

The Services & Category Performance report shows which services and products bring in bookings and revenue. Open it from Reports in the sidebar.

How the report reads your data

The report mixes two sources, and each one uses its own date:

Source	Used for	Date that places it in the range
Appointments	Bookings: services booked, unique services, active categories	The appointment's start time
Finalized invoices	Revenue, product units, average prices	The invoice's revenue date: the appointment start time for appointment invoices, the creation date for custom invoices

Other rules:

Booked means the appointment status is Confirmed, Completed or No Show, the same as the dashboard.
Revenue after discounts. Service and product revenue come from invoice lines. If the invoice has a coupon, the discount is split across the invoice's positive lines in proportion to their amounts, and each line's revenue is reduced by its share. Draft invoices are not included.
Refunds are not subtracted. They are an operational cost, shown in the Financial report.
Currencies. Lines on invoices in another currency are converted to your salon currency at the rate of the invoice's revenue date, and the amount shows "≈".
Comparison. Each summary card compares the range with the same number of days right before it.
Who sees what. Members with the User role see only their own appointments and invoices. Administrators, Super Administrators and Owners see the whole salon.

Summary cards

Card	Metric	What it shows	How it's calculated
Services	Services Booked	Booked appointments	Count of booked appointments that start in the range.
Services	Service Revenue	Revenue from services	Sum of service lines on finalized invoices, after their share of coupons.
Services	Unique Services	How many different services were booked	Number of distinct services across booked appointments.
Products	Product Units Sold	Units sold	Sum of quantities of product lines on finalized invoices.
Products	Product Revenue	Revenue from products	Sum of product lines on finalized invoices, after their share of coupons.
Products	Unique Products	How many different products were sold	Number of distinct products on finalized invoices.
Average prices	Avg Service Price	What clients actually paid per service	Service Revenue divided by the total quantity of service lines. Discounts lower the average.
Average prices	Avg Product Price	What clients actually paid per product unit	Product Revenue divided by Product Units Sold.
Catalog	Active Categories	Categories in use	Number of distinct categories of the services that were booked.
Catalog	Active Services	Services in use	Number of distinct services that were booked.
Catalog	Active Products	Products in use	Number of distinct products sold on finalized invoices.

"Active" here means used in the range. It doesn't count services or products that exist in your catalog but weren't booked or sold.

Services and products over time

The chart splits the range into bars: by day up to 31 days, by week up to 90 days, by month up to 730 days, then by year. A bar that covers only part of a week, month or year is faded.

Series	How it's calculated
Services Booked	Booked appointments per bar, by start time.
Service Revenue	Service lines per bar, by invoice revenue date, after coupons.
Product Units Sold	Product quantities per bar, by invoice revenue date.
Product Revenue	Product lines per bar, by invoice revenue date, after coupons.

Lists and breakdowns

View	What it shows	How it's calculated
Top Services by Bookings	Your 10 most booked services	Services ranked by booked appointments in the range. The revenue next to each is its service-line revenue after coupons, from finalized invoices in the range.
Top Products by Units Sold	Your 10 best-selling products	Products ranked by units sold on finalized invoices in the range, with their revenue after coupons.
Service Category Distribution	Revenue and bookings per category	Service revenue after coupons, grouped by the service's category, with the number of bookings shown beside each one. Services without a category show as Uncategorized.

Common questions

Services Booked counts appointments by start time, including upcoming ones and no-shows. Revenue only comes from finalized invoices, so appointments without a finalized invoice add bookings but no revenue.

Related guides

Financial report explainedHow every revenue, tip, tax, discount, refund and payment number in the Financial & Revenue Analytics report is calculated.

Create a serviceAdd a service with its name, category, duration, buffers, price, tax rate and visibility, then make it bookable.

Add productsCreate products like shampoo or gift cards with a price and tax rate, so you can add them to invoices quickly.