Does Booking Destination change my booking website?

No. It only changes what the AI Receptionist does when a client asks to book in a conversation.

Why did my changes disappear?

Each card saves separately. Click Save on the card you changed before you leave the page.

Who can change these settings?

Super Administrators and the Owner.

AI Receptionist settings explained

All AI Receptionist settings live on one page: Settings › Conversations. Each card has its own Save button, so save one card before you move to the next.

Conversations Integration

The first card shows the messaging channels you can connect: WhatsApp, Messenger, Telegram, Twilio and BlueBridge. Manage Integrations opens Settings › Integrations in a new tab, where you connect them. Email is connected there too.

AI Receptionist

These fields shape who the AI Receptionist is and how it talks.

Setting	What it does	Options
Enable AI Receptionist	Turns the receptionist on or off for the whole salon. When it's off, it doesn't reply, send follow-ups or suggest replies.	On or off
Name	The name the AI Receptionist uses for itself. Your inbox also shows it under the receptionist's messages.	Any text
Formality	How formal the replies sound.	Formal, Neutral, Casual
Traits	Personality traits the AI Receptionist follows.	Up to 3 of Polite, Concise, Warm, Funny, Empathetic, Luxury, Helpful, Energetic
Additional Details	Extra instructions about tone and style.	Up to 1,000 characters
Message Quality	The credit rate for AI replies. Enhanced costs more credits per reply than Standard.	Standard (default), Enhanced

Use Additional Details for tone, not facts. Facts about your salon go in the knowledge base.

Advanced options

Click the arrow at the bottom of the AI Receptionist card to show these.

Setting	What it does	Default
Booking Destination	Where clients book when they ask for an appointment. Chat: the AI Receptionist books, reschedules and cancels in the conversation. Website: it sends the link to your online booking page instead. Disabled: it doesn't book and treats booking requests as general questions.	Chat
Reply to Greetings	Answers messages like Hi or Hello. When off, the AI Receptionist stays silent on a plain greeting, which saves credits.	On
Reply to Farewells	Answers messages like Bye or Thanks, goodbye. The conversation is marked Resolved either way.	On
Reply to Off-Topic	Answers messages unrelated to your salon by steering back to booking and salon questions. When off, it stays silent on the first one. Two off-topic messages in a row always move the conversation to Needs Attention for your team.	Off
Require Confirmation	Shows a summary and waits for the client to say yes before it books, reschedules or cancels. When off, it acts as soon as it has everything it needs.	On
Send Idle Nudges	Sends one short check-in when a client stops replying after the AI Receptionist's message.	On
Idle Nudge Delay	How long to wait before the idle nudge. Shown only when idle nudges are on.	30 minutes. Options range from 15 minutes to 3 days.
Send Payment Received Nudge	Thanks the client after they pay for an appointment the AI Receptionist booked.	On
Send Status Update Nudge	Tells the client when you approve or decline a booking request the AI Receptionist made.	On

Keep Require Confirmation on. It gives clients a last look at the date, time and price before anything is booked.

On WhatsApp, Messenger and Instagram, a business can only send free-form messages for 24 hours after the client's last message. An idle nudge delay longer than that may not reach clients on those channels.

Knowledge Base

A free-text field of up to 20,000 characters with facts about your salon, like parking, products, policies or gift cards. The AI Receptionist uses it to answer general questions. See Teach the AI Receptionist about your salon.

Reply Corrections

A list of the corrections you made to the AI Receptionist's replies in the inbox. Each one holds a Guideline and, in most cases, an Example Reply. Use the switch to pause a correction, or the menu to update or delete it. See Correct the AI Receptionist's replies.

Custom Keywords

Words that send a fixed reply instead of an AI reply. Each keyword has its own on or off switch. See Set up keyword auto-replies.

Live Chat

Setting	What it does
Enable Live Chat	Shows the chat button on your booking site.
Name	The name shown in the chat header.
Avatar	The picture shown in the chat. Recommended size: 512 x 512 pixels, up to 2 MB.
Status	The short line under the name, like Online.
Greeting Message	The first message clients see when they open the chat.

See Turn on live chat on your booking site.

Common questions

Yes. The AI Receptionist uses the same settings on live chat, WhatsApp, Messenger, Instagram, Telegram, BlueBridge and email.

Related guides

Set up the AI ReceptionistTurn on the AI Receptionist, give it a name and personality, and connect the channels where clients message you.

How the AI Receptionist worksWhat the AI Receptionist answers, how it books in chat, when it hands a conversation to your team, and when it uses credits.

Teach the AI Receptionist about your salonUse the knowledge base to give the AI Receptionist facts about your salon, like parking, policies and products, so it can answer client questions.